PATIENT ACCEPTANCE-TO-SERVICE
All Broward Home Health Services (agency) has a patient acceptance-to-service policy and information on how we accept referrals and any current limitations to patient acceptance.
Home Health Services offered include:
Skilled Nursing - specialties include, but are not limited to: Medical - Catheter, Diabetes, Hypertension (Cardiac), Lacerations/Pressure Ulcers/Wounds, Anemia, Pneumonia, Upper Respiratory Infection (COPD), Urinary Tract Infection, Venous Insufficiency. Psychiatric - Anxiety, Depression, Paranoid Schizophrenia, Psychosis, Schizoaffective.
Physical, Occupational and Speech Therapy - specialties include, but are not limited to: Arthritis, Cerebral Infarction, Cerebral Palsy, Dysphagia, Dementia, Bone Fractures, Lumbago, Multiple Sclerosis, Muscle Weakness, Muscle Wasting, Neuropathy, Osteoarthritis, Parkinson's Disease.
Medical Social Services provides social and emotional support/counseling to individuals and families in their homes, helping them navigate the healthcare system and access resources.
Home Health Aide provides personal care and activities of daily living.
All agency services are provided on a per visit basis.
When a patient is referred, acceptance-to-service will be based on the following:
Eligibility criteria such as insurance coverage, physician/non-physician practitioner orders, face to face documentation, homebound status, skilled need/medical necessity, etc.
Caseload, case mix, and staffing levels are appropriate to provide the needed care and services. Capacity of the agency to provide appropriate care/services and the ability to meet the anticipated needs of the patient.
Clinical staff have the appropriate skill set/competencies to provide needed and anticipated care.
If these criteria are not met, the patient referral will not be accepted and/or they will not be admitted for services. If it is determined that a patient is not appropriate for home care upon admission or throughout the course of care, the patient will be referred to alternative care options.
Potential limitations related to types of specialty services, service frequency or duration:
The agency currently does not accept the following types of specialty services or care: Infant/Pediatric (under 18), Maternity, Palliative, Pleural Drainage, Tracheostomy or Ventilator.
The agency does not accept patients that require more than daily visit frequency (2 or 3 visits daily) for each discipline. The agency will review such referrals to determine if more than daily visits is temporary and if the agency has the resources to accept such patients. The duration of services will be limited to physician/non-physician practitioner orders, insurance coverage and continued availability of agency staff.
The agency does not accept patients based on hourly services.
Public Notice: Non-discrimination Policy (ENGLISH)
As a recipient of Federal financial assistance, Heritage Homecare does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Heritage Homecare directly or through a contractor or any other entity with whom Heritage Homecare arranges to carry out its programs and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Part 80, 84, and 91. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)
In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact:
| Provider Name: | Heritage Homecare |
| Coordinator: | Connie Rodriguez / David Rodriguez |
| Telephone number (Toll-Free): | 1 (866) 566-8773 |
| TTY (Florida Relay Cntr): | 1 (800) 955-1339 |
| Florida Telecom Relay, Inc.: | 1 (800) 222-3448 |
El Aviso público: Política de Non-discrimination(SPANISH)
Como un destinatario de ayuda financiera Federal, Heritage Homecare no excluye, niegue los beneficios a, o por otra parte diferencie contra cualquier persona en la tierra de raza, color, o el origen nacional, o en base a la invalidez o envejece en la admisión a, participación en, o recibo de los servicios y beneficios de cualquiera de sus programas y actividades o en el empleo en eso, si llevó a cabo directamente por la Heritage Homecare o a través de contratista o cualquier otra entidad con quien Heritage Homecare acuerda llevar a cabo sus programas y actividades.
Esta declaración está de acuerdo con los comestibleses de Título VI del Acto de los Derechos Civil de 1964, Sección 504 de la Rehabilitación Actúa de 1973, el Acto de Discriminación de Edad de 1975, y las Regulaciones del Departamento americano de Salud y los Servicios Humanos emitieron consiguiente a los Actos, Titule 45 Código de Regulaciones Federales Parta 80, 84, y 91. (Otras Leyes Federales y Regulaciones proporcionan protección similar contra la discriminación en las tierras de sexo y credo.)
En caso de las preguntas acerca de esta política, o en caso de un deseo de archivar una queja que alega las violaciones del anterior, por favor avise:
| Nombre del proveedor: | Heritage Homecare |
| Coordinator: | Connie Rodriguez / David Rodriguez |
| Número del teléfono (Peaje-libre): | 1 (866) 566-8773 |
| TTY (Florida Relay Cntr): | 1 (800) 955-1339 |
| Florida Telecom Relay, Inc.: | 1 (800) 222-3448 |
Translation services available (Monday – Friday) 8:30 am – 5:00 pm